joya games Privacy Policy

1. Introduction

Welcome to the joya games platform. This Privacy Policy ("Policy") describes how joya games ("we", "our") collects, uses, stores, and discloses your personal information. This Policy applies to the joya games website, mobile application, and all related services.

Please read this Policy carefully before using our platform. By using our services, you are considered to have agreed to the terms of this Policy. To learn about the full terms governing use of all joya games services, please read our Terms and Conditions.

This Policy applies only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

2. Types of Information Collected

joya games collects your information in several ways. Below is a detailed description of what types of information are collected.

2.1 Information You Provide Directly

This includes information you voluntarily provide during account registration, login, or when contacting customer support:

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile banking details (including bKash, Nagad, Rocket, Upay) — only for transaction purposes
• Government-issued identity document details (for identity verification)
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Device type, operating system, and browser version
• IP address and approximate geographical location
• Session logs — which pages you visited, how long you stayed, and which buttons you clicked
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of deposits and withdrawals, betting history, bonus claim details, and account financial activity are stored. This information is used for account security and fraud prevention.

3. Purpose of Collecting and Using Information

joya games collects and uses your information only for specific and lawful purposes. Your information is not used for any purpose other than those listed below:

3.1 Account Management and Identity Verification

Personal information is required to create, maintain, and secure your account. The identity verification process ensures account security and prevents unauthorised access.

3.2 Processing Financial Transactions

Financial information is used to complete your deposits and withdrawals, verify payment methods, and maintain transaction records. This process is essential for secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Support

Relevant information is used to help our 24/7 live chat and email customer support team resolve your issues. Knowing your account history allows us to assist you quickly and effectively.

3.4 Fraud Prevention and Security

The system automatically analyses information to detect unusual transactions, multiple account activity, or other suspicious behaviour. This helps protect the interests of all users.

3.5 Service Improvement

We improve platform functionality by analysing user experience. Information is used to generate anonymous statistics to understand which games or services users prefer most.

4. Cookies and Tracking Technologies

joya games uses cookies on its website and app. Cookies are small data files stored on your device. They are used to remember your session, save your preferences, and ensure the platform functions properly.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and enable core services. Disabling these will prevent the platform from working properly.
• Functional Cookies: Remember your language preference and display settings so you do not have to set them up each time.
• Analytics Cookies: Collect anonymous statistics to understand how users interact with the platform. This data is not personally identifiable.

You can control or disable cookies from your browser settings. However, disabling certain cookies may prevent you from using some features of the platform.

5. Sharing Information with Third Parties

joya games does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

Trusted third-party services are used for payment processing, identity verification, and technical support. These partners are given only the information necessary to carry out their designated tasks, and they are required to follow our privacy standards.

5.2 Legal Obligations

Information may need to be provided to authorities as part of an investigation or legal process under applicable law in Bangladesh. In such cases, we are required to comply with legal directives.

5.3 Fraud Prevention Agencies

Limited information may be shared with authorised bodies to prevent financial crime and fraud. This process is carried out to protect the financial security of all users.

6. Data Security Measures

joya games has adopted industry-standard technical and administrative measures to keep your information secure.

6.1 Encryption and SSL Protection

All data transfers on our platform are encrypted using SSL (Secure Socket Layer) technology. This keeps your personal and financial information secure while it travels across the network.

6.2 Access Controls

Only authorised personnel can access your information, and only to the extent required by their work. All staff are bound by confidentiality agreements.

6.3 Regular Security Reviews

Our systems undergo regular security testing. Any security vulnerability identified is addressed promptly.

6.4 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps. Applicable legal regulations will be followed in such cases.

7. Data Retention Period

joya games retains your information only for as long as necessary. The retention period for different types of information is governed by defined policies.

7.1 Account Information

Your registration and profile information is retained for the entire period your account remains active. Even after an account is closed, information may be kept for a specified period for legal and security reasons.

7.2 Financial Transaction Records

Records of all financial transactions, including deposits and withdrawals, are retained for legal obligations and dispute resolution.

7.3 Customer Support Communications

Live chat and email conversations are retained for a defined period for the purpose of improving customer service quality and resolving disputes.

8. Your Data Rights

joya games respects your rights over your information. You have the following rights:

8.1 Right of Access

You have the right to request details of what information joya games holds about you. If you contact customer support, we will provide that information within a reasonable time.

8.2 Correction of Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Corrections will be made after identity verification.

8.3 Request for Deletion

In certain circumstances, you may request that your information be deleted. However, immediate deletion may not be possible where there are legal obligations or ongoing disputes.

8.4 Objection to Processing

You may object to the processing of your information for specific purposes. However, some processing may be essential for the operation of the service.

To make a request relating to any of the rights above, please contact our customer support team. Read our Responsible Gaming page for more information about the controls you have over your account.

9. Protection of Minors' Information

All joya games services are intended solely for individuals aged 21 or above (21+). We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately delete their account and associated information.

If a guardian believes we hold information about a minor, they may inform our customer support team.

10. Changes to This Policy

joya games may update this Privacy Policy from time to time. For any significant changes to the Policy, we will endeavour to notify you by email or through the platform.

Changes will take effect from the date they are published. Continued use of our platform after any changes means you are considered to have agreed to the updated policy. Please review this page regularly.

Visit our FAQ page for answers to general questions about our services.

11. Privacy Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our customer support team is available in both Bengali and English, seven days a week, twenty-four hours a day.