For ages 21+

joya games Responsible Gaming Guidelines

Sports betting and casino games can be a source of enjoyment — but only when played within limits. joya games believes that every player's safety and wellbeing is the highest priority.

Safe Environment

Self-Exclusion Option

24/7 Support

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Our Commitment

Responsible gaming at joya games means you make the decisions, and we support you.

Betting and casino games at joya games are for entertainment only. When playing starts causing stress instead of enjoyment, seeking help is the right step. With every player's mental and financial wellbeing in mind, we have put in place a range of tools and limit-setting options. You can read our terms and conditions for full details on these protections.

joya games is for those aged 21 and above only. Age is verified when opening an account, and minors are strictly prohibited from accessing any account. To prevent younger family members from accessing this site, we recommend using parental control software on your devices.

Gambling addiction can be a serious problem. But with awareness at the right time and the right support, it can be overcome. Our FAQ page has more information on this topic.

Gaming is for entertainment

Betting or casino games should never be thought of as a main source of income. It is entertainment only — like watching a film or enjoying a sport.

Only bet what you can afford

Never bet money whose loss would affect your or your family's essential expenses. Set a fixed budget before each session.

Respect your time and money limits

Avoid playing for long stretches at a time. Set daily or weekly time and money limits for yourself and stick to them.

Do not chase losses

Placing more bets in hopes of winning back lost money is the most risky habit of all. Once you reach your set limit, stop for the day.

Do not play under stress

Betting when you are feeling down, tired, or stressed reduces your ability to make good decisions. Play with a clear head.

Tools to Keep Yourself Safe

joya games provides several options to help players set their own limits and take a break when needed.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires a set waiting period.

Session Time Limit

Set a maximum time for each gaming session. When the set time is up, a warning will be shown automatically and the session will end.

Temporary Break

If you want to take a break for a few days, temporarily suspend your account — from 24 hours up to 6 weeks. You will not be able to log in during this time.

Self-Exclusion

If you want to stop playing for a longer period, choose self-exclusion. Your account can be closed for a minimum of six months or permanently. The support team will help you complete the process.

Betting History Review

View the full history of all bets and transactions in your account. Review your own playing patterns and make decisions based on what you find.

Reality Check

A pop-up message will appear at set intervals so you can see how long you have been playing and how much you have spent in the session.

To use these tools or to apply for self-exclusion, contact us via our 24/7 live chat or email. Our team provides support in both Bengali and English.

Recognise the Warning Signs

If you notice any of the following signs in yourself or someone you know, it is time to seek help.

Chasing losses

Repeatedly placing more bets after a loss in an attempt to win the money back, and being unable to stop.

Hiding from family and friends

Lying to or hiding the truth from family and close ones about how much you are playing or spending.

Borrowing money to bet

Borrowing money from family, friends, or other sources specifically to gamble.

Unable to stop

Wanting to stop playing but being unable to in practice — returning to the same cycle repeatedly.

Impact on work and relationships

Being unable to concentrate at work because of gambling, or experiencing tension in relationships with family or friends.

Financial difficulties

Not having money for essential expenses while continuing to spend on gambling.

Check Yourself

Ask yourself the questions below. If the answer to more than one is "yes", consider seeking support.

In the past few weeks, have you spent more time or money on gambling than you planned?

Have you recently had any arguments with family or friends about your gambling?

Do you feel irritable after a loss and want to play more to make up for it?

Have you used or considered using money set aside for essential needs to gamble?

Have you tried to cut down on your own but been unable to?

This list is not a substitute for professional assessment. If you have concerns, contact joya games' support team or reach out to someone in your family for help.

joya games' Responsibility

We believe responsible gaming is not the player's concern alone — it is a shared responsibility. joya games is committed to always ensuring a safe, transparent, and fair environment. Visit our About Us page to learn how we work to protect players.

Where to Find Support

You do not have to face this alone. Asking for help at the right time is the most courageous step.

joya games Live Chat

Talk to our support team directly via chat, 24 hours a day, 7 days a week. Support is available in both Bengali and English. We are always ready to help with self-exclusion or setting limits.

Email Support

You can also contact us by email. Describe your situation in writing — our team will respond as quickly as possible and help arrange whatever is needed.

Family and Close Ones

Family and trusted friends are often the most effective source of support. Share your situation openly — understanding and encouragement are a great strength on the road to recovery.

Professional Counselling

Seek help from a mental health professional or addiction counsellor. Both public and private mental health services are available in Bangladesh. A professional can understand your specific situation and guide you on the right path.

Community Support Groups

Support groups play an important role in recovering from addiction. Hearing the experiences of others who have been through the same situation makes you feel less alone and makes recovery easier.

Protecting Minors

joya games strictly prohibits anyone under 21 from creating or using an account. Our verification process is designed to confirm age. However, every member of the family must also stay alert.

If you share your device, use parental control software that can restrict access to specific sites. Never share your account password with anyone. Have open conversations with younger family members so they have a clear understanding of online gambling.

Our privacy policy explains in detail how personal information is protected and how account security is maintained.

Responsible Gaming FAQ

Contact us via our 24/7 live chat or email to request self-exclusion. Let us know how long you want the exclusion to last and our support team will close your account accordingly. The minimum period is six months, and you can also choose to close it permanently.

Yes, reducing a limit takes effect immediately. However, increasing a limit involves a waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

No. joya games strictly prohibits anyone under 21. Age is verified during account registration. If it is found after account creation that a user is under 21, that account is closed immediately.

You will have the opportunity to withdraw any balance in your account before self-exclusion takes effect. Our support team will assist you through this process. The minimum withdrawal amount is ৳1,000.

Start by having an open conversation without judgement. Listen to how they feel and encourage them to seek professional help. If needed, let joya games' support team know — we can help put limits or a break in place on that account (with the account holder's consent).

You can set a time interval of your choice — for example, every 30 minutes or every hour. When that interval passes, a message will appear showing how long your session has lasted and your total spend. You can then choose to continue playing or stop.