joya games Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") govern the use of the joya games platform and all associated services ("Services"). By opening an account on joya games, browsing the website, or participating in any game, the user agrees to be fully bound by these Terms.

This document is written in Bengali and applies to users residing in Bangladesh. Where any ambiguity arises from translation, the meaning of the original document shall prevail. joya games reserves the right to change, modify, or update these Terms at any time without notice.

Those who wish to learn more about joya games can visit our About Us page, where information about the platform's background and goals is provided.

2 Account Registration

To use joya games services, each user must create an active account. All information provided during registration must be accurate, complete, and up to date.

2.1 Registration Requirements

• Each user may create only one account. Multiple accounts for the same person are not permitted.
• The name, mobile number, and email address provided during registration must be verifiable and accurate.
• It is the user's own responsibility to keep their account password confidential.
• Allowing any third party to use your account or transferring account access to another person is strictly prohibited.
• Immediately after account creation, documents may be requested to verify the user's identity.

2.2 Identity Verification

joya games may at any time request a national identity card, passport, or other documents to verify a user's identity. The platform reserves the right to temporarily suspend an account if the required documents are not submitted within the specified time.

3 Age and Eligibility

The minimum age to join joya games and participate in any casino or betting activity is 21 (twenty-one) years. No one under the age of 21 may use this service.

Users accessing the platform from outside Bangladesh are solely responsible for complying with the legal age limit and applicable regulations of their own country. joya games does not allow access from any area where it is legally prohibited.

4 Deposits and Withdrawals

All financial transactions on joya games are carried out through secure and verified payment methods.

4.1 Deposits

• Minimum deposit: ৳200 (per method).
• Accepted deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank).
• Providing the correct reference number at the time of deposit is mandatory; joya games does not accept responsibility for delays caused by incorrect information.
• Once a deposit is successfully processed, it will be reflected in the balance immediately.

4.2 Withdrawals

• Minimum withdrawal: ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawal processing time: up to 15 minutes to 2 hours.
• Identity verification must be completed before submitting a withdrawal request.
• The portion of a bonus whose wagering requirement has not been met cannot be withdrawn.
• joya games reserves the right to temporarily hold a withdrawal and investigate if suspicious financial activity is detected.

5 Bonuses and Promotions

joya games offers various bonuses and promotional offers. Each bonus has its own terms and conditions, which should be read carefully before accepting.

5.1 Welcome Bonus

A 200% bonus is available on the first deposit, up to a maximum of ৳20,000. The bonus amount must be wagered 10 times — meaning winnings from the bonus can only be withdrawn after placing bets totalling ten times the bonus amount. For example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000; wagering requirement: ৳2,000 × 10 = ৳20,000.

5.2 General Bonus Rules

• A bonus may only be usable in specific games or categories — the detailed conditions for each offer are stated separately.
• There is a set period for claiming a bonus; if wagering is not completed within that time limit, the bonus will be cancelled.
• Multiple accounts from the same household or the same IP address may not claim a bonus.
• If evidence of bonus abuse is found, the right is reserved to cancel the bonus and any associated winnings.
• joya games may change or discontinue any bonus or promotional offer at any time.

5.3 VIP Cashback

joya games VIP members receive weekly cashback on their net losses according to their tier: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%, Diamond — up to 1.0%. The cashback amount is calculated based on total weekly net losses (total wins minus total losses).

6 Gaming Rules

The following rules must be followed when participating in slots, live casino, baccarat, roulette, cricket betting, and other games on the joya games platform.

6.1 Game Usage Terms

• Each game has its own specific rules, and it is the user's responsibility to be aware of them before starting a game.
• If a game is interrupted abnormally due to a technical error, the bets for that round may be considered void.
• joya games has the right to correct any incorrect results or winnings displayed as a result of technical issues.
• joya games is not responsible for losses caused by internet disconnection.

6.2 Sports Betting

• Bets placed after a betting market has closed will not be accepted.
• If a match is cancelled or abandoned, the stake placed on that event will be refunded.
• Any attempt to exploit incorrect odds or take advantage of technical errors will result in the relevant bet being cancelled.
• Coordinated betting on the same event from multiple accounts is prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the joya games platform. Violating these prohibitions may result in account closure as well as legal action.

• Opening or operating an account using another person's identity.
• Participating in games using computer programs, bots, scripts, or automated methods.
• Attempting to make any modification to the platform's software or code.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Threatening, harassing, or defrauding other users.
• Filing chargebacks or false complaints against joya games.

8 Account Suspension and Closure

joya games may temporarily or permanently suspend or close any user's account in the following circumstances:

• In the event of a breach of any part of these Terms.
• In the case of failure to verify identity or provision of incorrect information.
• If evidence of suspicious or fraudulent activity is found.
• Under instruction from a legal or regulatory authority.
• In the case of self-exclusion at the user's own request.

Users may also request account closure at any time. Before the account is closed, the opportunity to withdraw any remaining balance will be given; however, any uncompleted bonus portion will be cancelled.

9 Privacy Policy

The collection, storage, and use of users' personal information is described in detail in our Privacy Policy. By using the service, the user also agrees to that policy.

joya games keeps user information secure through SSL encryption and other security measures. Personal information is not sold to any third party. However, information may be shared when required by law or with the user's consent.

10 Limitation of Liability

joya games endeavours to provide its services without interruption and without errors. However, joya games does not accept liability in the following cases:

• Losses caused by internet connection problems or technical errors on the part of third parties.
• Losses resulting from the user's own negligence.
• Unauthorised access to account information that occurred as a result of the user's own negligence.
• Service disruption caused by unforeseen circumstances or force majeure events.

In the event of a problem, users may contact the joya games support team directly. Our FAQ page contains detailed information for answers to common questions.

11 Changes and Amendments

joya games reserves the right to change, modify, or cancel any part of these Terms at any time. Changes will be published on the website with the date they take effect.

After revised Terms are published, accessing the platform or using the service will be taken as the user's agreement to the new Terms. If a user does not agree to the changes, they may stop using the service and request account closure.

joya games periodically reviews this document and updates it in line with changes to the service. Users are advised to review this page regularly.

11.1 Responsible Gaming Commitment

joya games believes it is important to create a healthy entertainment environment. Our responsible gaming guidelines provide detailed information on self-control tools, setting deposit limits, and the self-exclusion process. All members are encouraged to read these guidelines.

12 Contact and Support

If you have any questions or complaints about these terms, please contact the joya games support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

12.1 Support Channels

• Live Chat: Instant support is available directly through the live chat on the website.
• Email: [email protected] — messages sent to this address will receive a prompt reply.

For any financial complaints or disputes, written communication will be used to attempt resolution through discussion. The dispute resolution process is completed through joya games's internal review.